While our cleaners strive to deliver outstanding service, there are limitations to what we can offer or guarantee. We prioritize liability, safety, and always maintaining the highest quality standards. If you have any doubts about your cleaning or any item listed below, please don't hesitate to contact us for further discussion! With that in mind, here are the services we do not provide:

• We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)


• No lifting or moving heavy items (refrigerator, stove, tables, etc.)

• No moving vases, hung pictures, or other delicate items.

• We are happy to load your dishwasher but cannot replace dishes in cupboards once complete. We don’t want to break anything.

• Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

• Removing excessive pet hair from upholstery.

• Cleaning exterior windows.

• Cleaning Mini Blinds: Our cleaners are delighted to dust horizontal metal or plastic mini blinds. Additionally, we offer a "Wet Wipe Window Blinds" service. If you opt for this service, you can select it on the booking form under the "Select Extras" section. Please be aware that we advise against any activities beyond dusting and wet wiping, as blinds can easily become bent or damaged.

• Addressing potent odors (such as mold, animal waste, smoke, etc.): We will make every effort to eliminate them. However, it isn't guaranteed.

• Cleaning inside dishwashers and washing machines.

• Cleaning light bulbs.

• Cleaning rodent/insect infested homes.

• Removing excess paint from surfaces.

• Heavy marks/stains on walls, baseboards, other painted surfaces. We do not want to potentially damage your paint!

Please refer to the Cancellation Policy.

We don't charge a fee for rescheduling provided it's done at least 48 hours before your initial booking. For more details, please refer to our Cancellation Policy.

Certainly! Contact us, and we'll handle all the specifics together.

Certainly! It's preferred following the first visit. This ensures we don't delay you in case of traffic or if parking happens to be more challenging than usual.

For homes with one, two, or three bedrooms, we will send one cleaner. However, for homes with four bedrooms or more, we assign a team of two cleaners.

Our customer support team is available from 9:00 am to 5:00 pm, Monday through Friday. However, you can schedule your services at any time, day or night, using our booking page, which is accessible round the clock. We provide cleaning services seven days a week: Monday through Friday from 9:00 am to 5:00 pm, and on Sundays from 12:00 pm to 4:00 pm.

Yes, payment is required to secure your appointment slot. While this might appear unusual for a service provider, it's a measure we've adopted to prevent fraudulent transactions based on past experiences. Ensuring all cleanings are pre-paid guarantees smooth service delivery.